High-C manager reframed "right/wrong" to solution-focused leadership via TEIQue-guided coaching.
An experienced manager with over 10 years at the company was struggling to communicate effectively with her team and had been accused of bullying behavior by one of the team members. Despite her extensive process knowledge and the team's generally good performance metrics, interpersonal tensions were threatening team morale and effectiveness.
The organization needed to address this situation quickly as the manager was highly valuable to the business due to her technical expertise, but the communication issues were creating a risk of team dysfunction and potential turnover.
A comprehensive approach combining two powerful assessment tools was implemented to gain deeper insights into the manager's behavioral patterns and emotional competencies:
DISC Profile
Assessment revealed the manager as a very High C, SD profile:
TEIQue Profile
The trait emotional intelligence assessment showed:
These scores indicated significant opportunities for developing emotional awareness and interpersonal skills.
Intervention Approach
Key Insight:
Early in the intervention, it became clear that the manager's high standards for herself were creating unrealistic expectations for her team. She was labeling situations as either "right" or "wrong" rather than finding workable solutions.
The manager experienced a significant shift in self-awareness when she realized that the very high standards she set for herself were not always achievable by others. Through the coaching process, she moved away from labeling situations as simply "right" or "wrong" and developed a more flexible approach focused on finding workable solutions.
A critical test of her new skills occurred when she had to manage a difficult disciplinary issue that could have resulted in dismissal. Using her newly developed emotional intelligence capabilities, she facilitated a meeting between the concerned parties and achieved an amicable outcome beneficial for everyone involved.
Before:
After:
Outcome:
After 6 coaching sessions over 6 months, re-assessment revealed remarkable improvements:
"The TEIQue assessment showed me that low scores don't mean I can't be an effective manager. It gave me the awareness I needed to grow and adapt my style."
Everything you need to replicate these results with your coaching clients
Your Complete Accreditation Package Includes:
With Your Coach Account You Can:
Why TEIQue® Accreditation?
TEIQue® accreditation allows you to administer and interpret the full range of TEIQue® assessments, opening new revenue streams for your coaching practice while delivering deeper insights to your clients. This case study demonstrates measurable, verified emotional intelligence improvement over a 6-month period — giving you and your clients concrete evidence of coaching effectiveness.
The TEIQue® is developed by Professor K.V. Petrides and scientifically validated through extensive research. © London Psychometric Laboratory Ltd. 2025
Copyright (c) K. V. Petrides/LPL 1998 - 2025. All rights reserved.
